A couple of weeks ago I bored you with the story of my poor brother in law and his efforts to get a double room for his Valentine break.
He got his room - a nice outbreak of common sense on the part of the hotel. Fair play.
However, it didn't take long for the operations lunacy to start again...
Continue reading "Your romantic Valentine dinner - where the kitchen shuts at 8..."
Years ago (more than I care to mention) when I was a student of hotel management (thinner, hairier, fitter and very stupid) I can remember going on a site visit to the kitchens of a University Hall of Residence. It was there that I first came across the phenomenon of employees not always appreciating the technology they're given to help them do a job better/quicker/more accurately/safer. In this case, the manager (or "Bursar" as they are sometimes called in this country) took us to see his lovely new pot wash unit, installed at a cost of a couple of thousand pounds. This was a very impressive bit of kit, with scrubbing gadgets and pressure jets - yes, it could truly take the misery out of washing pots.
So much so that someone had cut the electrical plug off it...
Somebody in the organisation didn't like the new gadget. This left £2,000 worth of kit sitting there doing nobody any good.
Fast forward a few years and it's still happening.
Continue reading "How to ensure your technology investment works! Invest in the people..."